OmniLoop

Terms of Service

Last updated: September 7, 2026

These Terms of Service (“Terms”) govern your access to and use of OmniLoop (the “Service”), a product operated by KCN Life Private Limited (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

OmniLoop lets you connect social media accounts, and compose, schedule, publish, and manage content and first comments across those accounts, along with a unified inbox and analytics. We may add, change, or remove features over time.

2. Your account

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old and able to enter into a binding contract to use the Service.

3. Connected accounts and third-party platforms

When you connect a third-party account (such as a Facebook Page, Instagram professional account, Threads profile, YouTube channel, X, or Bluesky account), you authorize OmniLoop to access and act on that account on your behalf, limited to the permissions you grant. Your use of each platform remains subject to that platform’s own terms and policies, including the Meta Platform Terms, the Facebook Community Standards, and the Instagram Terms of Use. You are responsible for ensuring your use of OmniLoop complies with those terms, and you confirm you have the rights to publish the content and to manage the accounts you connect.

By connecting a YouTube channel, you also agree to be bound by the YouTube Terms of Service, and Google’s Privacy Policy applies to Google data accessed through your connection.

YouTube data and exports. Metrics and content retrieved from the YouTube API Services — for example channel and video statistics shown in Analytics and Competitor benchmarking — are handled in accordance with the YouTube API Services Terms of Service. OmniLoop does not display such data for longer than 30 days and refreshes it on an ongoing basis. If you export YouTube data — for example by downloading a CSV or PDF from Analytics — you are required to comply with the same limits: you must not store exported YouTube data for more than 30 days, and you must refresh or delete it in line with YouTube’s data storage, refresh, and deletion requirements. You may revoke OmniLoop’s access to your Google account at any time through your Google Account security settings.

4. Acceptable use

You agree not to use the Service to:

We may suspend or terminate accounts that violate these Terms or a platform’s policies.

5. Your content

You retain ownership of the content you create and publish through OmniLoop. You grant us a limited license to store, process, and transmit that content solely to provide the Service — for example, to schedule it and publish it to the accounts you select.

6. Billing

Some features rely on paid third-party APIs. Where a post incurs a per-post platform cost, OmniLoop shows the exact cost before you schedule and charges it at cost from your prepaid OmniLoop Credits balance, with no hidden markup. OmniLoop Credits are a closed-loop, prepaid service credit that can be used only within OmniLoop for OmniLoop services; they are non-refundable and cannot be withdrawn or redeemed for cash. Fees, where applicable, are described in the Service. Taxes may apply.

The Service is sold by KCN Life Private Limited (GSTIN: 07AAGCK2106C1Z5). Applicable Goods and Services Tax (GST) is charged at checkout, and a GST invoice is issued for every payment.

7. Plans, brands and connection limits

OmniLoop is priced by brand. A brand is a separate workspace with its own connected accounts, calendar, content, analytics, and settings. Each plan includes a set number of brand workspaces and team seats, shown on our pricing page and enforced in the product.

On all paid plans, the number of social accounts you may connect to a brand is unlimited, subject to fair use — we do not charge per connected account. The Free plan is limited to 3 connected accounts. Connecting a social login (for example, a Facebook account that manages several Pages) may make multiple accounts available to add. Fair use means we may act on abusive, automated, or bulk activity that harms the Service or other users, as described in the Acceptable use section above. We may adjust plan inclusions over time; where changes are material we will update this page and, where appropriate, notify you.

8. Service availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Publishing depends on third-party platforms, which may change, limit, or interrupt their APIs; we are not responsible for platform-side failures, rejections, or delays.

9. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, KCN Life Private Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or if required for security, legal, or operational reasons.

12. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts located in New Delhi, India will have exclusive jurisdiction over any disputes, subject to applicable law.

13. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above and, where appropriate, notify you of material changes. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms? Contact KCN Life Private Limited, Plot 95A, Block B, Vikas Nagar, New Delhi, Delhi 110059, India, at support@omniloop.app.