Cancellation & Refunds Policy
Last updated: October 18, 2026
This policy explains how subscriptions, cancellations, refunds, and OmniLoop Credits work on OmniLoop, a product operated by KCN Life Private Limited. By subscribing to a paid plan, you agree to this policy together with our Terms of Service.
1. Try before you pay — 14-day free trial
Every new workspace can start a 14-day free trial of the Growth plan with no credit card required. The trial lets you evaluate OmniLoop’s features before you pay anything, so you can decide whether OmniLoop is right for you before any charge is made. Free monthly AI credits, the free X (Twitter) post allowance and Short Links are not part of the trial; they start when you subscribe.
2. Subscriptions and billing
Paid plans are billed in advance on a recurring basis — monthly or annually, depending on the term you choose — to the payment method on file. Your subscription renews automatically at the start of each billing cycle until you cancel. Applicable taxes may be added at checkout.
If a payment fails. If a renewal payment does not go through for any reason, publishing stops straight away and we email you to ask you to complete the payment. Your scheduled posts are kept, not deleted. Once the payment is completed, publishing restarts and posts scheduled after that time go out as planned. Posts whose scheduled time passed while the payment was overdue are not published late; you can give them a new time. If the payment is still not completed 10 days after it failed, your plan moves to the Free plan and your content stays saved.
3. Cancelling your subscription
You can cancel at any time from your account settings, or by emailing support@omniloop.app. When you cancel:
- You will not be charged again. Cancellation stops the next billing cycle — no further renewal charges are taken.
- Your access continues until the end of the current paid period. You keep full access to your plan, and your scheduled posts continue to publish, right up to the last moment of your active subscription.
- When the subscription ends, future posts are paused. Once the paid period is over and the subscription becomes inactive, any posts scheduled after that point are paused and will not go live.
- Reactivating restores your upcoming posts. If you subscribe again later, your account and content are restored, and paused posts whose scheduled time is still ahead resume automatically. Posts whose time passed while your subscription was inactive stay paused until you give them a new time.
4. Refunds
Because we offer a full 14-day free trial to evaluate the product before paying, subscription fees are non-refundable. When you cancel, you keep access for the remainder of the period you have already paid for; we do not provide partial or pro-rated refunds for the unused portion of a billing cycle.
Incorrect or duplicate charges. If you believe you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact support@omniloop.app within 7 days. We will investigate, and where we confirm an erroneous charge we will refund it in full to your original payment method, typically within 5–7 business days (bank processing times may vary).
Chargebacks. If you have a billing concern, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may lead to suspension of your account while we investigate, and we may respond to the payment provider with records of your account and use of the Service.
Discretionary refunds. Any refund or service credit we may choose to provide outside this policy is offered at our sole discretion as a one-time courtesy, and does not waive this policy or create any obligation to provide refunds or credits in the future.
Your consumer rights. Nothing in this policy limits or excludes any right you may have under applicable consumer-protection law that cannot lawfully be waived.
Referred subscriptions. If a payment that earned a Brand Ambassador commission is later refunded or charged back, the related commission is reversed (clawed back) in line with the Brand Ambassador Program Terms.
5. OmniLoop Credits and per-post costs
Some networks charge a per-post platform fee, which OmniLoop passes through at cost from your prepaid OmniLoop Credits balance, with no markup. OmniLoop Credits are a closed-loop, prepaid service credit: they can be used only within OmniLoop to pay for OmniLoop usage, and they cannot be withdrawn, transferred, or redeemed for cash. Credit purchases are prepaid and non-refundable, but any unused credits remain available in your workspace and can be used at any time while your account is active.
6. Changes to a plan
You can upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle. Plan inclusions are shown on our pricing page.
7. Questions
For anything about cancellations, refunds, or billing, email support@omniloop.app or see our Contact Us page. This policy is provided by KCN Life Private Limited, Plot 95A, Block B, Vikas Nagar, New Delhi, Delhi 110059, India.