Cancellation & Refunds Policy
Last updated: August 12, 2026
This policy explains how subscriptions, cancellations, refunds, and OmniLoop Credits work on OmniLoop, a product operated by KCN Life Private Limited. By subscribing to a paid plan, you agree to this policy together with our Terms of Service.
1. Try before you pay — 14-day free trial
Every new workspace can start a 14-day free trial of the Growth plan with no credit card required. The trial lets you evaluate the full product before you pay anything, so you can decide whether OmniLoop is right for you before any charge is made.
2. Subscriptions and billing
Paid plans are billed in advance on a recurring basis — monthly or annually, depending on the term you choose — to the payment method on file. Your subscription renews automatically at the start of each billing cycle until you cancel. Applicable taxes may be added at checkout.
3. Cancelling your subscription
You can cancel at any time from your account settings, or by emailing support@omniloop.app. When you cancel:
- You will not be charged again. Cancellation stops the next billing cycle — no further renewal charges are taken.
- Your access continues until the end of the current paid period. You keep full access to your plan, and your scheduled posts continue to publish, right up to the last moment of your active subscription.
- When the subscription ends, future posts are paused. Once the paid period is over and the subscription becomes inactive, any posts scheduled after that point are paused and will not go live.
- Reactivating is easy, but paused posts stay paused until you resume them. If you subscribe again later, your account and content are restored — but posts that were paused when your subscription ended must be manually reactivated by you before they will publish again.
4. Refunds
Because we offer a full 14-day free trial to evaluate the product before paying, subscription fees are non-refundable. When you cancel, you keep access for the remainder of the period you have already paid for; we do not provide partial or pro-rated refunds for the unused portion of a billing cycle.
Incorrect or duplicate charges. If you believe you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact support@omniloop.app within 7 days. We will investigate, and where we confirm an erroneous charge we will refund it in full to your original payment method, typically within 5–7 business days (bank processing times may vary).
5. OmniLoop Credits and per-post costs
Some networks charge a per-post platform fee, which OmniLoop passes through at cost from your prepaid OmniLoop Credits balance, with no markup. OmniLoop Credits are a closed-loop, prepaid service credit: they can be used only within OmniLoop to pay for OmniLoop usage, and they cannot be withdrawn, transferred, or redeemed for cash. Credit purchases are prepaid and non-refundable, but any unused credits remain available in your workspace and can be used at any time while your account is active.
6. Changes to a plan
You can upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle. Plan inclusions are shown on our pricing page.
7. Questions
For anything about cancellations, refunds, or billing, email support@omniloop.app or see our Contact Us page. This policy is provided by KCN Life Private Limited, Plot 95A, Block B, Vikas Nagar, New Delhi, Delhi 110059, India.